Hull Royal Hotel operator ranked worst hotel chain in UK for eighth consecutive year

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Britannia, the operator in charge of the Royal Hotel in downtown Hull, has been ranked the UK’s worst hotel chain for the eighth consecutive year.

The chain’s hotels have been described as ‘really dirty’, with a recent visit by Hull Live to the Royal Hotel, which revealed a ‘musty smell’ room, ‘stained’ furniture and ‘suspicious hair in the bath’ .

Britannia was the only company to receive only one in five stars for cleanliness following a survey of more than 4,000 people by consumer group Which?

Despite being one of the cheapest chains in the UK, with rooms costing an average of £ 58 per night, guests have only given Britannia one star for value , receiving an overall customer score of 37%, placing it firmly in last place for the eighth consecutive year.

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Brittania said in a statement, “We are fully committed to providing a safe environment for visitors. We have so far spent around £ 2million on Covid-19 precautions, but we accept that there is more to be done. “

Mercure, which operates the Grange Park Hotel in Willerby, had the second-lowest overall score at 60 percent, with Days Inn hotels at 62 percent.

At the other end of the table in terms of performance and price was Sofitel.

The luxury chain, with three London properties at Heathrow, Gatwick and St James, got 86%.

But it was only slightly ahead of Premier Inn (82%), which customers praised for providing reliable quality at a reasonable price.



The small double bed in one of the rooms at the Hôtel Royal in Hull

Rory Boland, editor-in-chief of Which? Travel, said: “It seems even a global pandemic cannot force Britannia to clean up its act.

“At best it’s drab and dated, and at worst it’s downright dirty – and after eight years at the bottom of our investigation, our message is loud and clear: Avoid these hotels.

“Although Premier Inn remains a favorite, it is clear that this year UK hotels have become more than just a place to rest, but a destination in themselves.

“Fewer of us are traveling abroad this year, our survey shows that when it comes to vacationing at home, we’re quite happy to pay more for a little luxury. “

Here are the top five major hotel chains according to Which? (customer note in brackets):

1. Sofitel (86%)

2. Premier Inn (82%)

3. Holiday Inn Express (77%)

4. Hilton Hampton (76%)

5. Crowne Plaza (75%)

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Here are the five worst big hotel chains according to Which? (customer note in brackets):

1. Britannia (37%)

2. Mercury (60%)

3. Days Inn Hotels (62%)

4. Old English inn (65%)

5. Ibis Budget (66%)


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